Real Strategies. Bold Leadership. Better Business
Learn how small business owners can harvest the year’s lessons and plant seeds for a strong finish; turn end-of-summer reflections into leadership momentum.
Tags: small business
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The Heart of Customer Loyalty: Empathy in Action
Empathy isn’t just a buzzword—it’s a game-changer in business. Customers don’t just want solutions; they want to feel heard, valued, and understood. When businesses take the time to see the world through their customers’ eyes, the result is powerful: trust, loyalty, and a community of raving fan...
May 23, 2025
building customer loyalty
customer care
customer connection
customer experience strategy
customer loyalty
emotional intelligence at work
empathy in business
empathy-driven leadership
goin the extra mile
human-centered leadership
leading with empathy
proactive customer service
small business
values-based customer service
Culture is Contagious, Make it Great!
Spring is the season of growth—and it’s not just for gardens. A thriving work environment doesn’t happen by accident. It’s built, one decision, one value, and one conversation at a time. This month, let’s look at how to create the kind of culture that energizes your team, attracts the right peop...
May 23, 2025
company culture
employee engagement
intentional leadership
leadership and culture
mission-driven business
positive workplace culture
small business
team alignment
values
values-based leadership
values-led business